Cabin Crew - Gatwick Fleet

Ref

UKLGW340

Region

UK - Gatwick

Location

London - Gatwick

Category

Gatwick fleet is an integral part of the British Airways cabin crew team, delivering a premium customer experience on board.

Job Description

Closing Date: 04 September 2014

Gatwick Fleet is an integral part of the British Airways cabin crew team, focused on delivering a premium customer experience on board. The customer is at the heart of everything we do. We work as one team with colleagues from across the airline to ensure a consistently excellent hospitality experience at all stages of the customer journey. We offer our customers an experience that sets us apart from our competitors at Gatwick.

Our cabin crew have always been passionate about delivering outstanding customer service and Gatwick Fleet is proud to be part of a leading global premium airline. Our cabin crew are the experts who fly our customers with style.

As a Gatwick based cabin crew member, you will look after our customers flying on a wide variety of both long- and shorthaul routes, including Jersey, Barbados, Bermuda and the Maldives. Members of our team also look after customers on British Airways flagship service from London City to New York.

So, as we continue to build our future together as one team at Gatwick, there couldn’t be a more exciting time to join us.

Your Gatwick, Your Career

At Gatwick fleet, we will give you the training that you need to look after our customers across all our cabins from the very start.

Job Purpose

To confidently and professionally deliver world-class customer service onboard BA flights, with drive and enthusiasm to serve our customers with respect and integrity.

Job Dimensions

• Customer Responsibility from 100 – 200+ (depending on aircraft type)
• Premium Customer Responsibility between 5 – 75+ (depending on aircraft type)

Principal Accountabilities

• Ensure operational safety, security and health and safety responsibilities are performed to the highest standard and are compliant with EASA, BA requirements and all other relevant legislation
• Reporting to the Senior Cabin Crew Member on the day, to deliver World Class customer service, ensuring 100% of delivery of service style and service standards
• Ensure compliance with all corporate policies and Customer Operations processes, procedures and relevant legislation, including Dignity at Work
• 100% personal compliance with punctuality at all times Maintain uniform standards
• Ability to work independently and in a team environment, proactively offering support to colleagues when needed
• Ability to build effective working relationships with crew colleagues, service partners and to work as one team
• Ability to work in an operational environment 365 days a year, 24 hrs a day, across a multiple number of time zones
• Accountable for the delivery of crew objectives set by the business

Key Interfaces

• Customers
• Crew Team Manager
• Cabin Managers
• Pursers
• Cabin Crew
• Flight Crew
• Customer Service Agents
• Turnaround Co-ordinators (TRC)
• Airport Managers/Agents
• Gatwick Administration HUB
• Gatwick Operations HUB
• Heathrow Duty Operations Manager (DOMS)
• Customer Experience and Customer Partnerships

*This is not an exhaustive list

Who Are You?

British Airways is a global premium airline and it is our people who make the difference with our customers. As a member of our cabin crew, you will meet people from all over the world and from a wide variety of backgrounds, all of whom have unique needs and expectations. Here are some of the standards we work to:

• I think customer – I keep promises, look the part, do things properly, find solutions and treat everyone as an individual
• I’m proud to give more - I strive to make BA successful by ensuring that what I do contributes to BA goals and I consistently demonstrate a high level of energy and the will to make a difference
• I make it happen by always taking responsibility for what I’m accountable for by delivering consistently and learning from mistakes

Skills

• Always thinks safety and customer
• Able to remain calm and resilient under pressure and to diffuse challenging situations
• Works effectively and supports colleagues
• Confident team player able to communicate clearly
• Effective and confident in prompt decision-making
• Able to build relationships with colleagues, service partners and customers
• Passionate about customers and service. Confident in dealing with premium customers
• Demonstrates pride and knowledge of the BA Brand and understanding of the business objectives and issues
• Champions Diversity and Inclusion
• Maintain compliance at all times with SEP/Recency

Qualifications

• Holder of a valid passport allowing unrestricted worldwide travel, and the unrestricted right to live and work in the UK
• The eligibility to obtain a USA visa
• Aged over 18 at time of application
• Experience of front line face-to-face customer contact in a busy and challenging work environment
• Demonstrate respect, attention and professionalism to customers
• Fluent in English, both written and spoken
• Educated to GCSE or equivalent standard in Maths and English
• Willing and able to apply for a criminal record check
• Able to provide the names and addresses of references covering 5 years continuous work and academic history
• A high standard of physical fitness
• To be a minimum of 5'2'' (1.575m) and a maximum of 6'1'' (1.854) in height, with weight in proportion, such that the ability to perform all job functions is not hindered
• Able to successfully pass a comprehensive medical questionnaire
• Live within 90 minutes travel time of Gatwick Airport
• Prepared to conform to all British Airways uniform standards with no visible tattoos or body piercings
• Able to undertake the required initial training course, and achieve the required standards of grades through examination maintaining the standard throughout your contract

Application Process

To apply, you will need to successfully complete a series of multiple choice questions which may take approximately 30 minutes. These questions form part of the selection process and your responses will be assessed.

 

The subsequent stage will consist of the following questions:

• Please describe what motivates and excites you about delivering service excellence as a member of the Gatwick Cabin Crew team? (Max 250 words)
• What skills and qualities will you bring to the role and please provide one specific example of when you have demonstrated these? (Max 250 words)
• Working as a cabin crew member of Gatwick's Fleet is a fantastic and exciting opportunity, however this type of lifestyle can also create challenges to your physical and personal life. Outline the potential challenges and how you would manage these? (Max 250 words)

We will be reviewing applications on an on-going basis and are planning to assess candidates at our Heathrow recruitment centre. Please be aware we have limited assessment slots, so we recommend you submit your application at the earliest opportunity.

Benefits

Reward and benefits

• Basic salary starts at £11,585 pro rata
• Hourly flying rate £2.71
• Annual leave starting at 28 days per year
• Preference bidding for rostered duties
• Investment in ongoing training and development
• Subsidised staff dining
• Julien MacDonald designer uniform
• Dedicated secure car parking at Gatwick Airport

*British Airways may alter or withdraw non-contractual benefits at its absolute discretion from time to time

Apply now