Supporter Liaison Officer Location: Vauxhall, London

Location: Vauxhall, London
Salary: Starting from £25,072

WaterAid's mission is to overcome poverty by enabling the world's poorest people to gain access to safe water, sanitation and hygiene education. With a growing number of supporters and campaigners in the UK, it is essential that everyone who engages with WaterAid receives the highest standards of supporter care possible.

As part of the Supporter Services team at WaterAid, the Supporter Liaison Officer plays an important role in supporting our fundraising and campaigns teams to maximize supporter engagement in order to meet our ambitious targets.

You will act as a second line support for the Supporter Liaison Manager, taking responsibility for the team's day-to-day delivery of sector-beating supporter experiences. This role will allow the team to build loyalty and help deliver long term income through the provision of excellent supporter care.

Candidates will be expected to have excellent customer service or supporter service skills, and a passion for providing continuously high levels of service through calls and emails to and from our supporters, written enquiries and complaints. You will have strong written and verbal communications skills, and an ability to build rapport on the phone to engage with our supporters and build loyalty.

This is a great opportunity to join a really friendly, ambitious, supporter-focused team. So, if you just love talking to supporters every day, please download the Supporter Liaison Officer Information pack ( Word 1.5MB) and Equal opportunities monitoring form ( Word 26KB).

Please note, in order to apply for this role you must be able to demonstrate your eligibility to work in the UK.

Closing date: 16 January 2012
1st Interviews: 23 and 24 January 2012
Second Interviews: TBC