Subscriber Account Manager Higher Education Academy
Ref: SAM/IS
£45,824 - £69,810 pro rata, plus benefits
17.5hrs per week - York or home-based, relocation allowance available
The HEA is a national body for enhancing learning and teaching in higher education in the UK. We work with institutions across the higher education system to help bring about change in learning and teaching to improve the outcomes for students. We do this by recognising and rewarding excellent teaching, bringing together people and resources to share best practice and by helping influence, shape and implement policy.
The HEA supports staff in higher education throughout their career from those who are new to teaching through to senior management. We offer services in 28 disciplines throughout the UK and have offices in England, Wales and Scotland. Through our partnership management team we work directly with institutions to understand individual circumstances and priorities and bring together resources to meet them.
Account Managers lead the HEA's programme of engagement with higher education institutions. This is an opportunity to work closely with the Head of Institutional Strategy and the National Coordinator (Wales & Northern Ireland), as well as the wider Stakeholder Management team, providing the key academic interface between the HEA and HEIs to make a positive difference to learning and teaching.
You will act as the HEA's champion in the sector, promoting and marketing the HEA's full range of services, developing strong, positive relationships and perceptions of the HEA's reputation and the value of engagement with the HEA, while taking account of institutional priorities and challenges. This is an exciting opportunity to enhance alignment between the HEA's offer and sector priorities, contributing toward institutional loyalty, satisfaction and commitment to the HEA.
You will be challenged to identify and address 'cold spots', tailoring the HEA offer to the individual needs of institutions, advising of forthcoming opportunities and assisting institutions to position themselves for future challenges in enhancing the quality of the student learning experience. You will foster cross-institutional dialogue and sharing of good practice and will also provide opportunities for institutions to feedback and shape the on-going development of the HEA's portfolio of products and services.
You will work with colleagues internally, providing regular updates and reports on individual institutional priorities, challenges and perceptions of the HEA and flagging potential areas for development.
To succeed in this role, you will have experience of academic or professional leadership in higher education, with responsibility for specific areas of academic work or institution-wide support. With an enterprising approach, you will be able to demonstrate recent experience of leading and/or managing institution-wide teaching and learning-related activity and evidence of effective engagement with national/regional agendas relevant to the role. Demonstrable experience of managing innovation, change and development within academic environments is essential, as is substantial and significant teaching and/or academic staff development experience in higher education.
For more information contact: Elaine Payne on 07920 236954.
Closing date: 2 February 2012
Interview date:
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