Services Engineer BSS PUNJAB INDIA

Job Description - Solution Integrator

The Solution Integrator secures the integration of the solution into the customer's existing systems, organization and processes, ensuring that the integration is performed as planned and verifying that the solution is working as Ericsson and the customer have agreed.

The Solution Integrator is able to provide a wide span of defined services.

The Solution Integrator is also the role for Solution Support, and the related responsibilities and activities are outlined in section 2.1 of this role description.

1 Responsibilities & Authorities

1.1 Responsibilities

The Solution Integrator is responsible for that the delivered solution is implemented and integrated with the customer's systems, organization and processes in accordance to the overall requirements and to the customer's expectation. If so agreed, the Solution Integrator can also be responsible for the commissioning of the solution, following Ericsson processes and policies.

The responsibilities are described as:

· support presales activities, including pre-studies,

· analyze the customers' existing systems, needs, and requirements, in cooperation with the solution architect

· propose solutions for the customers in co-operation with the solution architect

· establish test specifications and procedures for the solution, with high focus on acceptance test procedure, acceptance test and hand over to the customer and Ericsson support organization

· secure that the delivered solution is properly implemented and works in accordance with the requirements,

· document the customer's solution, both for end customer, for support and competence development use.

1.2 Authorities

The solution integrator has the authorities to handle tasks mentioned in chapter 1 and 2. The exact authority for a solution integrator shall be defined within each assignment/project.

2 Main activities

2.1 Solution Integration

The Solution Integrator's main tasks are to configure, integrate, test and document the solution delivered to the customer. The solution can consist of software, hardware, documentation, processes and organizational changes.

Other tasks are to participate in pre-studies, product selections, and setting system requirements on Ericsson developed and sourced products to secure the quality of and simplify the integration.

Solution Integrator activities are to:

· participate in requirement engineering,

· specify system requirements on solutions from a system integration point of view,

· establish integration specifications, agreed upon with the customer,

· establish migration plans,

· perform data migration,

· specify upgrade activities,

· design, produce, document, and/or verify products, interfaces and/or processes or similar needed for the integration of the solution in the customer's system,

· perform configuration, installation, and tests,

· analyze and evaluate test results,

· support and/or participate in the acceptance procedures and tests,

· support the customer's operational start-up phase

2.2 Solution Support

The following activities are applicable when Solution Integrators are performing Solution Support on a Customer Solution:

· In the bid-phase, support the creation of Customer specific solutions support and Life Cycle Management plans.

· CSR handling, problem solving and consultation on the Customer Solution

· Emergency handing

· Verification of restorations on Customer Solution level and verification of updates/change requests on Customer Solution level

· Provide feedback on service delivery /performance/system performance

· Improvement activities related to customer satisfaction

· Assist the GSDC, for support, in trouble report writing for standard product faults affecting the Customer Solution.

· Assist in configuration management, i.e. updating Customer Solution documentation when changes to the Customer Solution are introduced (restorations, updates, changes or introduction of new features).

Qualifications

You have a broad knowledge within telecom and datacom, covering hardware, software and network knowledge. You enjoy working with people from around the world and across various disciplines. You are self-motivated, with the drive to solve problems and expand your knowledge.

You should also have

• A Bachelor of Science in IT, telecom or equivalent, plus at least five years of telecommunications experience
• Experience with managed operations (IN Nodes)
• Good written and spoken English

Job

Services Engineer

Primary Location

PK-Punjab

Schedule

Full-time

Job Posting

16-Jan-12

Unposting Date 21-Jan-12

	Services Engineer BSS