Program Manager, People Technology and Operations - EU Headquarters

This location is based in our EU Headquarter in Dublin, Ireland.

The area: People Operations

Great just isn't good enough for our People Operations team (you probably know us better as "˜Human Resources'). Made up of equal parts HR professionals, former consultants and analysts, we're the champions of Google's colorful culture. In People Ops, we "find them, grow them, and keep them" - we bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next great Googler, refining our core programs, developing talent or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.

The role: Program Manager, People Technology and Operations

At Google, we expect our products to be lightning fast, and the same is true for our internal tools. Our People Technology and Operations team is made up of architects who envision better processes, build them, reliably operate them and then continually improve upon them. As a member of the team, you think holistically about technology, about the tools themselves and the systems and processes that support them. Your projects use technology to streamline and drive processes that are essential to keeping our organization operating. You have a bias for action and impeccable execution. You're a problem solver with drive and creativity who is constantly seeking to make our processes and systems better, faster and more efficient.

Responsibilities:

• Management responsibility for a defined set of operational processes within PTO while delivering operational excellence as the business scales across products and geographies.
• Provide the team thought and content leadership with a particular bias to technology led innovation.
• Deliver against hard metrics, KPIs, and SLAs while scoping and implementing innovative shared service delivery solutions.
• Manage operational risk and compliance requirements.
• Work closely with the technology groups to drive operational excellence across the organization.

Minimum Qualifications:

• Degree. In lieu of degree, relevant skills or equivalent experience.
• Operational, people management and project management experience, full cycle from inception through to high growth.

Preferred Qualifications:

• Computer Science degree or related technical field, and/or MBA.
• Demonstrable ability to interact and serve the needs of internal customers.
• Significant knowledge and experience with process management and improvement methodologies.

Program Manager, People Technology and Operations - EU Headquarters