Integration Engineer Panama

Description

Services Engineer provides technical service and support to new and existing customer networks - Telecom and Datacom. Plan, design, troubleshoot and resolve problems in order to stabilize and optimize customer networks. Configure and integrate different nodes and solutions in new and live customer networks. All activities performed by a Service Engineer should (normally) be in accordance to customer contract. Services Engineer would typically interact with customer technical staff and operation managers, service engineers and other groups within Service Delivery organization. They may also interact with groups in sales, R&D, 3rd Party suppliers and local authorities.

· OSS/ServiceOn and ENIQ Software loading, configuration, integration, verification, and troubleshooting of existing solutions on a customer site or in a lab environment using Ericsson products, 3rd party, or customized packages.

· Providing ongoing customer support throughout implementation/Support/Managed Services as well as driving new solutions development in order to meet the customer's expectations.

· Drive business with the customer by finding new convergence opportunities based on expanding existing solutions as well as creating new ones.

· Attend and participate in customer meetings for specific solutions and different areas.

· Carry out solution analysis and planning for various customers

Qualifications

Skills, Experience, and Education:

· BS or MS in telecommunication or IT.

· Previous experience working in support or integration on OSS RC, ServiceOn and other Network Management systems.

· Installed and configured Ericsson OSS RC and ServiceOn release

· Excellent troubleshooting skills in OSS applications.

· Strong knowledge in UNIX, Veritas volume manager, Veritas Netbackup, Veritas cluster Solution (High Availability) and Citrix.

· Experience in Business Objects and built reports for customer.

· Familiar with the Ericsson OSS roadmaps.

· Good presentation skills.

· Strong knowledge of 3GPP.

· Strong knowledge of IP networking and Internet technologies (TCP/IP, DNS, HTTP, Radius, Diameter).

· Strong knowledge of network management and provisioning (XML, SNMP, Corba, LDAP, SOAP).

· Good knowledge of wireless technologies and related protocols required Installation and configuration of servers, routers, and switches highly desired.

· Good knowledge of windows operating systems.

· Security and Authentication experience also highly desired.

Core Competencies:

· Strong problem solving skills and analytical ability.

· Ability to work under stressful situations, meet tight deadlines and deliver services with high quality

· Ability to lead and motivate others and work in a team environment.

· Excellent communication skills in order to be able to participate and drive customer meetings.

· Aspiration to develop solutions architecture competency

· Strong consulting skills.

· Performance Management (PM)

. Service fulfillment

· Fault Management (FM) & Alarm correlation

· Understanding of Business Objects

. Ability to accommodate some travel including extended stays on customer sites when necessary

Job

Engineering/Services

Primary Location

Panama

Schedule

Full-time

Job Posting

16-Jan-12

Unposting Date 01-Apr-12