Analyst to Work in User Support

Grade: A2, according to the scales of the Co-ordinated Organisations.
Reference No: AP12-01
Location: ECMWF Headquarters at Shinfield Park, near Reading, Berkshire, United Kingdom
Environment: The European Centre for Medium-Range Weather Forecasts (ECMWF) is an international organisation supported by 34 States*.

ECMWF's principal objectives are the development of numerical methods for medium-range, monthly and seasonal weather forecasting; the preparation, on a regular basis, of these weather forecasts for distribution to the meteorological services of the Member States; scientific and technical research directed to the improvement of these forecasts; and the collection and storage of appropriate meteorological data. Satellite and in situ observations provide the information for up-to-date global analyses and reanalyses of the atmosphere, ocean and surface. For details see: www.ecmwf.int/research

ECMWF's main computing facility includes supercomputers, archiving and data handling systems. ECMWF is connected to the meteorological telecommunication system and to its Member States via efficient networks linking 44 countries. A detailed description is available at: www.ecmwf.int/services/computing/overview

Main Duties:
The User Support Section is part of the Computer Division in the Operations Department. It plays a vital role in helping a growing user community meet tight deadlines through the provision of advice on the use of the computing services and the swift diagnosis and resolution of technical and procedural problems.

User Support provides second-line support and is the main interface between the user community and other ECMWF staff, which requires a good understanding of both the users' needs and the computer services offered by ECMWF. The successful candidate will work in a team of five staff.

User Support staff:

• provide technical advice, support, and training on the use of ECMWF computing services
• develop and maintain web-based documentation
• install and maintain program libraries and other software packages
• develop scripts/tools to facilitate the usage of ECMWF computing services
• liaise with users (approximately 200 local users and 2,500 remote users) and the other sections within ECMWF
• organise and support training courses and other meetings

Remuneration:

• Typically within the range of £4,202.75 to £5,614.15 basic salary per month net of tax. Ordinarily, a staff member will be engaged at the lowest step of the grade of the post for which he or she is selected.
• A deduction is made from the basic salary for the Pension Scheme and for Partial Invalidity (10.8% for the Pension Scheme and 0.2% for Partial Invalidity). A further 1.24% of basic salary and related allowances is currently deducted for the ECMWF Supplementary Health Insurance Scheme.
• Where applicable the following allowances will be paid in addition to the basic salary: household allowance of 6% of basic salary; children's allowance of £237.44 per child per month; expatriation allowance of 14% or 18% of basic salary for expatriates; education allowance for children of expatriates.

Starting Date: As soon as possible.
Length Of Contract: Maximum of four years for initial contract, with the possibility of renewal.
Applications: Application forms can be downloaded from ECMWF's website: (www.ecmwf.int/newsevents/employment/en/)
Closing Date: Completed applications for this post must reach the Personnel Section of the European Centre for Medium-Range Weather Forecasts not later than 22 February 2012.

The ECMWF Member States are: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Turkey and the United Kingdom.

The ECMWF Co-operating States are: Bulgaria, Croatia, Czech Republic, Estonia, former Yugoslav Republic of Macedonia, Hungary, Israel, Latvia, Lithuania, Montenegro, Morocco, Romania, Serbia, Slovakia and Slovenia.